INITIATIVE STUDIO
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01 / Relay / 2025

Relay

BRAND STRATEGYWEB DESIGN & BUILD
CUSTOMER INTELLIGENCERELAYBRAND STRATEGY & WEBSITE — 2025CUSTOMER SIGNAL DETECTEDLIVEINTERCOMGONGSLACKSURVEYSARR AT RISK$74.2KINITIATIVE STUDIO01 / RELAY
THE WORK

Relay had a genuinely sharp product — it pulled signal out of Intercom, Gong, Slack, and survey data most teams never connect. The problem was translating 'customer intelligence platform' into a story that felt urgent instead of abstract.

The positioning centered on a simple idea: customers are already telling you what to build, it's just scattered across five tools. Relay's job is to turn that noise into one ranked list — the roadmap argument ends with numbers, not opinions.

I designed and built the marketing site end to end — dark, high-contrast, and unapologetically product-forward, with the actual signal-detection UI doing the selling instead of stock illustrations.

DELIVERABLES
  • Positioning Strategy
  • Messaging Framework
  • Website Design
  • Website Build
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